FAQ

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zInspector is available to users free of charge for up to five properties/units with the core features enabled.

Do you have lots of units? Lots of users? Great! zInspector continues to be the most powerful yet affordable inspection solution available (see our Pricing page for more info).

All current zInspector plans allow for an unlimited number of properties / units.

The Free plan allows for a maximum of 5 properties on the account, including archived properties.

Note: Future plan options may include pricing per number of properties / units, but not at this time.

As many as you want.

All plans include the unlimited storage of photos and videos taken within zInspector mobile software.

Yes, we have many great customization options including:

• Brand your inspection reports with your company logo.
• Tailor prefilled comments with your own disclaimers.
• Personalize auto-emailed messages as you see fit.
• Customize our standard templates a little or a lot.
• Create your own inspection templates from scratch.

And more!

Yes, you can.  zInspector is offering tenant inspections for all users during the COVID-19 crisis. In the future, tenant inspections will be available as a reasonably priced premium feature.

Please see this page for more information on tenant-completed inspections.

You can, but we don’t recommend it.

Photos taken within zInspector 3 using the app’s camera or a compatible 360 camera:

• receive an unalterable geotag and time/datestamp making it powerful documentation
• contain special tags that enable quick and powerful searching and reporting
• enable photo markup directly within the app
• upload and associate automatically with the correct property and activity on the zInspector website.

Photos you take outside of the zInspector app (either with your device’s camera app or a digital camera) do none of these things. In special circumstances, you may need to upload photos manually, so we provide a tool for that.

Yes, you can upload photos manually to the zInspector website. This video explains how.

Note: You can also get to the Manual Upload tool right from Timeline by clicking on the Manual Upload icon in the Timeline toolbar.

Important: You cannot upload photos into the zInspector 3 app itself.

zInspector performs daily backups of all of your photos in the event of any server issues. We utilize Amazon server resources to provide you with highly reliable and redundant storage.

All communications between your computer or mobile device(s) and our server are encrypted. In addition, your passwords are encrypted. We do not, however, encrypt your photos or inspections. Technically, a zInspector employee can login to your account and view them; we have no intention of doing so, beyond what may be necessary to provide you with stellar technical support.

You have lots! zInspector has the most flexible reporting options in the industry, including:

Yes, you can edit inspections generated by yourself or another member of your group account, even after they have been uploaded to the website, provided that you have been given sufficient access privileges by the Group Owner of your account to do so.

Some information within your zInspector account cannot be altered—including but not necessarily limited to: metadata including geolocation and timestamps within photo and video files taken with the zInspector app; manually uploaded documents not produced using the zInspector app or website; and tenant-completed inspection content, including photos, comments, conditions, and signatures—either to preserve the integrity of the information or documentation or because doing so would fall outside the scope of zInspector’s intended functionality.

Yes, you can permanently delete individual photos and videos, and even entire inspections, whether in-progress or completed.

You can archive properties (along with their associated data) that you no longer manage in order to remove them from your active inspectable property list but preserve the data for future reference.

You can even delete properties (along with their associated data) that you have no need to preserve.  zInspector will not retain your data if you choose to delete it.

The user will no longer be able to access the zInspector account either through the website or their mobile device, but any data that have created and uploaded to the zInspector website is preserved for the rest of the group to access, as appropriate. The data will remain associated with the deleted user, so the historical record of their inspection activities is maintained.

For detailed information, please see our Terms of Service. Simply put, zInspector software is designed to keep your personal information and data secure. zInspector will not share or sell your personal information. zInspector does not own any content you generate.

You do: your content is your content.

We will never sell or publish your photos, videos, documents, and inspection results. However, we do reserve the right to access your inspection data in order to provide customer support and to reproduce some inspection content in order to enhance your zInspector experience. For example, we make low-resolution copies of your photos so you can quickly browse your information on the zInspector website.

Our Terms of Service allow for two (2) simultaneous devices per user login. You can switch devices at any time. If this is too limiting for your organization, please email support@zinspector.com to discuss.

Yes, zInspector has the most powerful sync capability on the market.  You can log into the mobile app on a new device and sync available property definition data from the website to the device within 30 seconds (for the latter, a mobile or WiFi connection is required). You can use up to 2 (two) different devices simultaneously or sequentially with a single username and password.

While you can perform Quick Pictures activities on multiple devices for the same property at a given time or in tandem with a single Inspect mode inspection activity, you cannot perform a collaborative Inspect mode inspection activity on multiple devices either simultaneously or sequentially.  An Inspect mode inspection activity begun on a device by a given user must be completed on that same device under the same user name.

 zInspector is designed for compatibility with both iOS and Android smartphones and tablets. Be sure the device has a camera!

Minimum requirements:

• iOS: 9.3 or higher.
• Android: 5.0 and higher.

Important: Location, camera, microphone, and other permissions may be required or recommended to enable basic and optimal functionality. See this article for more info.

 zInspctor is a property inspection software intended for personal and business use. Please see our Terms of Service for more information.

Feel free to contact us. You can…

• create a support ticket (or email us directly at support@zinspector.com) to ask a question, start a discussion, or request help.
• schedule a webconference for a demo or real-time discussion or assistance with a zInspector expert.
• search our knowledgebase to find answers to common questions.

We promise responsive feedback to all emails and support tickets!