PM Desk: Helpdesk vs Email

A helpdesk system can help small businesses provide better customer support, improve efficiency, and enhance communication and collaboration among staff.

How does using PM HelpDesk help with your staffing needs?

When you have staffing all over the world you need staff to reply in different time zones, using a helpdesk system you can assign tasks to different team members and each one of them can reply to it cand get the work done accordingly.

PM Desk Features:

Unlimited Incoming Inboxes
- support@pmdesk.mycompany.com, accounting@pmdesk.mycompany.com, leasing@pmdesk.mycompany.com, voicemail@pmdesk.mycompany.com
Automatic Process Creation
AI Based Process Creation
- Example:
  - Forward your voip voicemails to voicemail@pmdesk.mycompany.com
  - Different Subjects trigger different processes
    - ‘Standard” → one process
    - “Emergency” → different process
  - Forward email to hr@pmdesk.mycompany.com
    - “RTM”
    - “W2”
Emails From Your Domain (not just Reply-To)
Email Bounce

Default Managers / Easy to Assign to Others based on Properties or Type
Switching Ticket to Event -> Syncs to Your Calendar
Supports embedding images and HTML
Mult-threaded conversations – easy conversations with owner|tenant|vendor in same ticket
Reply Response via Email (not just notifications)
Multi-threaded conversations with GMail nesting
Simultaneous yet separate communications with owner, tenant, and vendor within one ticket
Automatically links to a Property on Incoming Email
Can add multiple followers
Easy to reference your property / owner / tenant (and even inspection) data
Canned responses